Choosing the right care provider is an incredibly important decision. We take our responsibilities very seriously, and the safety and wellbeing of our clients is always our top priority.
You’ll be consulted about your care every step of the way and you make the decisions – with Sirius, it’s your home, your life, your choice.
Your care will be tailored to your individual needs and preferences
We visit you in your home to understand your individual needs, your home environment and what you’re looking to gain from our service
You’re then matched to your personal team of carers, and are always introduced before care starts
You can even choose whether your carer wears uniform or not (we find that our clients often prefer their carer not to wear uniform when accompanying them on outings)
Our carers are highly trained and truly passionate about what they do
Our recruitment processes are rigorous and designed to help us select only the very best candidates. The first test we do is the ‘Mum test’ – would we trust this person to deliver care to our own family? Find out more on the Our Carers page.
Our care is never rushed – from a 30minute visit to 24/7 care
Great care cannot be delivered in a rush, and we pride ourselves on the quality of our service. We allow appropriate time for our carers in between visits – they’ll never have to cut someone else’s call short to arrive with you on time.
We operate a clear pricing policy
With Sirius there are no hidden charges, and unlike many other providers we charge the same rate 364 days a year. This allows you to plan and budget accordingly, with no surprises – with us, you’ll always know where you are.
We service a large area covering Hull and the Beverley area of East Yorkshire
Our team can provide care even in the most remote of villages, where other providers sometimes cannot.
We utilise the latest industry technology
Our online care management system can provide your loved ones (with your prior permission) with instant access to information on your care visits, meaning they can stay up to date with your care and are notified of any concerns or changes.
At Sirius, our office team as well as your carers remain involved in your care for as long as you choose to use our services. As a client you’ll have access to our 24/7 on call service, giving you and your loved ones extra reassurance and peace of mind. We’ll also conduct regular reviews with you – these are your opportunity to provide us with any feedback, or request a change or addition to your service.